DC
Doreen C
1 reviews | Active since Jan 2022
25 Jan 2022, 15:34
false advertising and miss leading there customers
About 2 years ago I bought a Sumsung S21 and part of the deal was that I receive TV. I registered the phone on the website provided my TV License and received the promotion code. Till today I have not received the TV's as sumsung insist that I do not have a TV license. And my point to them is that in order for me to register for the TV I needed to provided proof of a TV license to get the code. I have been paying for a SABC TV license annually. I have called the call Centre and emailed there complaints department numerus of time during the 2 years.
I want Samsung to get there information straight and provide me with what they have promised. To me this is false advertising and miss leading there customers.
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Samsung South Africa's replyOfficial
25 Jan 2022, 15:35Good day Doreen ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply25 Jan 2022, 15:35
Official
Good day Doreen ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM