jJ
jfitz J
1 reviews | Active since Dec 2016
29 Oct 2020, 09:51
False advertising and incompetence
Samsung is guilty of false advertising !!!! Free gifts are advertised with purchases of their products. I purchased a Note 20 on 29 August 2020, was told to claim my free gifts online , followed instructions , submitted claim... no response, followed up, was promised a call back, again no response, emailed query again. No response. My daughter also purchased a Note 20, has experienced exactly the same problems. Phoned Samsung again on 26 Oct, was transferred to multiple consultants, call was eventually cut . The service is absolutely disgusting, consultants *********** and uninterested. I will out of principal pursue this matter with the False advertising board and any other bodies that can investigate Samsung regarding this. To top it all, their adverts still promise these same promotions!!!!!!!!! How is this allowed????? Disgusted!!!!!!
Helpful (0)
Replies (9)0
Replies (9)
Samsung South Africa's replyOfficial
29 Oct 2020, 09:54Good Day Jenni,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
Samsung South Africa's reply29 Oct 2020, 09:54
Official
Good Day Jenni,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
jJ
jfitz J's updateReviewer Update
29 Oct 2020, 10:28Thank you, but at this point I'm not holding my breath. However , just in case. I will only be available from tomorrow the 30. 10. 20
jJ
jfitz J's update29 Oct 2020, 10:28
Reviewer Update
Thank you, but at this point I'm not holding my breath. However , just in case. I will only be available from tomorrow the 30. 10. 20
Samsung South Africa's replyOfficial
29 Oct 2020, 12:01Sincere apologies Jenni, for the negative experience that you had with us thus far, we have requested urgent feedback with the relevant departments and will provide feedback .^NM
Samsung South Africa's reply29 Oct 2020, 12:01
Official
Sincere apologies Jenni, for the negative experience that you had with us thus far, we have requested urgent feedback with the relevant departments and will provide feedback .^NM
Samsung South Africa's replyOfficial
29 Oct 2020, 13:30Good Day Jenni,
Our team have been in touch with you .Your details have been passed along to our fullfilment team, and you will hear from them.
Kind Regards,
SamsungZA
^NM
Our team have been in touch with you .Your details have been passed along to our fullfilment team, and you will hear from them.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply29 Oct 2020, 13:30
Official
Good Day Jenni,
Our team have been in touch with you .Your details have been passed along to our fullfilment team, and you will hear from them.
Kind Regards,
SamsungZA
^NM
Our team have been in touch with you .Your details have been passed along to our fullfilment team, and you will hear from them.
Kind Regards,
SamsungZA
^NM
jJ
jfitz J's updateReviewer Update
29 Oct 2020, 16:32Thank you
jJ
jfitz J's update29 Oct 2020, 16:32
Reviewer Update
Thank you
jJ
jfitz J's updateReviewer Update
29 Oct 2020, 16:36Sorry but your team has NOT been in touch with me.. I have done the contacting. Just to clarify. Thanks
jJ
jfitz J's update29 Oct 2020, 16:36
Reviewer Update
Sorry but your team has NOT been in touch with me.. I have done the contacting. Just to clarify. Thanks
Samsung South Africa's replyOfficial
29 Oct 2020, 16:55Dont worry, all is in order, your details have been forwarded accordingly to our head office. ^NM
Samsung South Africa's reply29 Oct 2020, 16:55
Official
Dont worry, all is in order, your details have been forwarded accordingly to our head office. ^NM
jJ
jfitz J's updateReviewer Update
09 Nov 2020, 07:03Soooo. It's 11 days since Samsung indicated they would sort the above out. 1 email received asking for my address. Noting more no word from them except promotional emails with free gifts. So still advertising falsely. This is beyond ridiculous.........
jJ
jfitz J's update09 Nov 2020, 07:03
Reviewer Update
Soooo. It's 11 days since Samsung indicated they would sort the above out. 1 email received asking for my address. Noting more no word from them except promotional emails with free gifts. So still advertising falsely. This is beyond ridiculous.........
jJ
jfitz J's updateReviewer Update
28 Apr 2022, 08:05After almost 2 years I have eventually received my UV sanitizer. Thank you to Leslie who stayed in touch and made sure that my device was delivered.
jJ
jfitz J's update28 Apr 2022, 08:05
Reviewer Update
After almost 2 years I have eventually received my UV sanitizer. Thank you to Leslie who stayed in touch and made sure that my device was delivered.