False advertising and doesnt deliver on promo gifts

I ordered my Samsung S22 Ultra on the 18th march 2022 from vodacom, i only got my device delivered on the 6th April due to back order and no stock. On the 6th April i claimed my pre-order promo gift from samsung under the samsung members App , which is the ssmsung Buds pro ans also a voucher , to date i have not received anything from samsung South Africa, no communication ,no sms or emails, ive called in to samsung customer care 4 times with still the same answer tmthat i should call the promos call centre which ive tried held on for an hour but no one answers. One of the customer care agents at samsung advise that it take 7-14 working days for them to asses the claim that they will make contact. I upgraded early with vodacom because of the promo and the free gifts of the buds and voucher and yet i received nothing. Samsung false advertises to get people to buy this expensive phone and make them think that they will receive extra items which make the price and deal worth it but yet they do not live up to there promises. Such a big company that lies to consumers. Can someone from the samsung promos team please make contact and advise as to why i have not received any communication with regards to my claim for the promo gifts as this is unacceptable.i even recived a referrence number of my claim