False advertising and after service

I signed up for a s9 contract in August. Ì took the s9 with gear fit pro. To my disappointment i had to download rewards app to receive my gear fit. Only received my phone on the 31st. Downloaded the app with help of mtn store on the 6. I was informed that i can still claim my gear fit till 8th. Then downloading app i received no but no points to get my gear fit. Samsung rewards tells me they cant do anything because they following Samsung rules. But nowhere did it say that it needs to be done manually . I took this contract because of the gear fit but all i get is where is nothing we can do and take it up with Samsung. Being a loyal Samsung user i feel that this is a way of getting customers to sign up with a contract that im not getting what i signed up for. Im tired of being shift around from Mtn to Samsung Rewards to Samsung SA now. I want this resolved. I want what was advised . Its been almost 3 weeks now. Top leading company and it takes this long to resolve No Regards Samantha