1 reviews | Active since May 2016
False Advertising
<p>I have a Samsung S7 Edge, that ended up in a swimming pool (1.2m) for less than 3 mins. The phone now boots continously into Recovery mode, and has clearly water damage. After contacting Samsung SA directly, I was transferred to ADH. With ADH, I was told that I have to pay to have the phone repaired (even before taking it in to a repair centre), as this is not covered by ADH.</p> <p> </p> <p>I feel that this should be repaired by Samsung regardless, considering the widely advertised IP68 rating of the phone, which it clearly did not live up to.</p>
Hello Eugené
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hello Eugené
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Good day
I have received an initial email communication from Sthembiso Kunene, who advised me which centre to take the phone to. Since, I have followed up three times, but he has not responded since 26 May.
Is the next step to lodge a complain with ASA?
Good day
I have received an initial email communication from Sthembiso Kunene, who advised me which centre to take the phone to. Since, I have followed up three times, but he has not responded since 26 May.
Is the next step to lodge a complain with ASA?
Although no further communication was received from Sthembiso, phone was repaired.
Although no further communication was received from Sthembiso, phone was repaired.