NC
Nellson C
1 reviews | Active since Nov 2020
25 Nov 2020, 06:50
False Advertising
Telkom ran a special in conjunction with Samsung to receive Samsung Buds when buying the new top of the line Samsung A71, after months of waiting and enquiring Samsung now have "run out" of buds.....this is absolutely nonsense because you can still buy them at any store and online......false advertising
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Replies (2)
Samsung South Africa's replyOfficial
25 Nov 2020, 08:57Good Day Nellson ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply25 Nov 2020, 08:57
Official
Good Day Nellson ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NC
Nellson C's updateReviewer Update
30 Dec 2020, 15:27Thank you for your comment, as per email sent to ***, but as you can see, I did all that was required in order to receive my product on time. Telkom then could not 'find my house or contact number' and eventually, after threatening to cancel the contract, they quickly said they would contact Samsung to get stock and supply to me.
With no response, I then emailed again, only to be told 'sorry Samsung is out of stock'. However I did everything I was supposed to and should've received my contract phone on the last day of September or at least by the 2nd Oct, giving me time to claim bonus by the 7th Oct.
Still unhappy as it's now 3 months later, I have a contract that I could've changed and still no Samsung buds. Now no one is answering and no one taking the blame for problem.
With no response, I then emailed again, only to be told 'sorry Samsung is out of stock'. However I did everything I was supposed to and should've received my contract phone on the last day of September or at least by the 2nd Oct, giving me time to claim bonus by the 7th Oct.
Still unhappy as it's now 3 months later, I have a contract that I could've changed and still no Samsung buds. Now no one is answering and no one taking the blame for problem.
NC
Nellson C's update30 Dec 2020, 15:27
Reviewer Update
Thank you for your comment, as per email sent to ***, but as you can see, I did all that was required in order to receive my product on time. Telkom then could not 'find my house or contact number' and eventually, after threatening to cancel the contract, they quickly said they would contact Samsung to get stock and supply to me.
With no response, I then emailed again, only to be told 'sorry Samsung is out of stock'. However I did everything I was supposed to and should've received my contract phone on the last day of September or at least by the 2nd Oct, giving me time to claim bonus by the 7th Oct.
Still unhappy as it's now 3 months later, I have a contract that I could've changed and still no Samsung buds. Now no one is answering and no one taking the blame for problem.
With no response, I then emailed again, only to be told 'sorry Samsung is out of stock'. However I did everything I was supposed to and should've received my contract phone on the last day of September or at least by the 2nd Oct, giving me time to claim bonus by the 7th Oct.
Still unhappy as it's now 3 months later, I have a contract that I could've changed and still no Samsung buds. Now no one is answering and no one taking the blame for problem.