NJ
Neal J

1 reviews | Active since Mar 2009

17 Aug 2015, 08:03

FALSE ADVERTISING

I PURCHASED TWP WASHING MACHINES(13KG AND 15KG) ON THE OMO PROMOTION LAST MONTH AT GAME SANDTON WHO CLOSED DOWN AND WAS REFERRED TO OTHER GAME STORES TO GET THE 6 MONTH OMO PROMOTION AS PER THE ADVERTI*****T BY SAMSUNG AT THE GAME STORES.<br> ITS BEEN NOW TWO MONTHS THAT I HAVE BEEN PUSHED FROM STORE TO STORE WITH BAD SERVICE AND ATTITUDE, EITHER THEIR IS NO ONE TO ASSIST OR REFUSE TO ASSIST, OR THERE IS NO STOCK AS PER THE PROMO WHICH CLEARLY INDICATES THAT THIS WAS A GIMMICK AND COLLUSION BY SAMSUNG AND GAME AS NO IMPLEMENTATION OR PRODUCT MARKETING HAS BEEN THOROUGHLY THOUGHT THROUGH. I HAVE BEEN DRIVING FROM STORE TO STORE WASTING TIME FOR THE PAST TWO MONTHS WITH NO SUCCESS

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Aug 2015, 11:54
Official
Hello nealo,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our customer service division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Kind regards
Samsung SA