False Advertising
so i upgrade to a Samsung note 9 via Vodacom, was advised i still qualify for the welcome pack, i app**** via the celcom website on Friday and was advised that my order would be dispatched ASAP. Today i email celcom to confirm the delivery date, i get a reply to say they are out of stock. this is still on their website yet they are out of tock, how does this work? i only upgraded as i wanted these items in the welcome pack
From: ********** Date: Fri, 05 Oct 2018, 20:29 Subject: SAVI Gift Voucher To: **********
Hi Yaseen
Your Welcome Pack has been booked and will be dispatched ASAP
Good Day
Please note that your claim has been unsuccessful, as the promotion for the welcome pack ended on the 30th of September 2018 and our stock ran out on Thursday the 27th September 2018. Please note that you can still claim the R500 voucher towards a Samsung original Note 9 cover at any retail store.
We appreciate your understanding and apologise for the inconvenience.
Regards
Good day Yaseen
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day Yaseen
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day Yaseen
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day Yaseen
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ