AN
Andrea N

1 reviews | Active since Aug 2017

04 Oct 2018, 16:56

False advertising

Through much deliberation and discussion with SAMSUNG, I found myself dealing with severely *********** staff. I provided Samsung with proof they advertised a certain product and after a month, removed the product from the advert. They now deny all claims of such despite providing proof. This is absolutely ridiculous. I am fed up with speaking to stupid people that seem to work with or for Samsung. Especially at head office. I take their statements as a go ahead to publicly humiliate them for false advertising and denying of the same.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Oct 2018, 17:02
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ