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I Bought my phone from MTN via call. After payments & Delivering date ,it never showed up. I then later went in, to fetch it.

A few months later i accidentally dropped my Samsung S8. So i took it in for a screen repair.

I brought it in on the 14th Nov 2017. 21st, i sent in the Proof Of Payment. And on the 23rd i got a response. ( still all good )

The staff said it should take a week.

A week later... We contacted one of the SalesReps to help me with a Status on my phone. No response.

( More or less ) On the 22nd of Dec . ( a Month later ) We got worried since the staff said it should only take a week.

We contacted the centre via Call and got a response saying that there was no Proof Of Payment sent through ( which was false since i had a printed out copy of the Proof of payment & i did sent it via email )

So i came in through to the nearest Samsung Smart Care Service @CenturyCity .

I brought with all the Proof of Payments & proof of emails that i sent.

The Manager got my phone fixed in 3 days.

After i got my phone back... When calling... The other side hears an echo of themselves.

And now i am still waiting in the queue to see what happens...