HD
Hanno D
1 reviews | Active since Feb 2021
09 Feb 2025, 19:31
False advertising.
I upgraded to a Samsung phone, in part, to get the advertised Samsung voucher. What I got was discount coupons, not a voucher. Reached out to them to help resolve the problem of false advertising. Their response was ultimately that they understood how I felt, but that I should just accept it and move along. They point the finger to MTN and MTN point at Samsung. A quick Hello Peter and Google search shows many complaints similar for this same campaign, but hey, they are never wrong.
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Replies (2)
Samsung South Africa's replyOfficial
10 Feb 2025, 06:57Good day Hanno
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply10 Feb 2025, 06:57
Official
Good day Hanno
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
HD
Hanno D's updateReviewer Update
10 Feb 2025, 08:37Samsung and MTN make a hell of a lot of money off phones and contracts, but the people paying it must always just accept the feedback and move along. I fully disagree with this and find the way you are handling my complaint a disgrace. You keep apologising and saying you undersand how I feel, yet you do not fix what is wrong. Empathy and regret is rule 1 in the customer handbook, but it does not fix the issue. Try more to fix what you did and focus less on making me feel like you care about me.
HD
Hanno D's update10 Feb 2025, 08:37
Reviewer Update
Samsung and MTN make a hell of a lot of money off phones and contracts, but the people paying it must always just accept the feedback and move along. I fully disagree with this and find the way you are handling my complaint a disgrace. You keep apologising and saying you undersand how I feel, yet you do not fix what is wrong. Empathy and regret is rule 1 in the customer handbook, but it does not fix the issue. Try more to fix what you did and focus less on making me feel like you care about me.