JS
Jone S
1 reviews | Active since Feb 2025
28 Feb 2025, 20:41
False advertising
I just upgraded my MTN contract to the 36 months contract on s25 with promises that I would receive the R3000 voucher but I haven't been able to claim. I have been calling and emailing without being given a valid reason as to why I can't find my voucher. MTN ans Samsung are falsely advertising and trapping people into 36 months contract....
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Samsung South Africa's replyOfficial
01 Mar 2025, 07:43Good day Jone
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply01 Mar 2025, 07:43
Official
Good day Jone
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK