False advertising

I took out a contract on a S20 in april, part of the deal was a pair of samsung galaxy buds plus. No one at samsung is assisting me with redeeming the buds. This is false asvertising and this down right dishonest. If i contact them I get the messag the correct person will contact me back, but that never happens. Very dissappointing for a brand me and my family trusted in and supported for years