DN
Dayalan N
1 reviews | Active since Mar 2016
30 Aug 2020, 12:56
False Advertising
I purchased my phone on the 08/08/2020, the phone had to go for repairs because it kept freezing and I could not swipe it and I received my phone back this Friday I am now told I cannot get the Galaxy buds, this is absolutely pathetic and I am not trusting this brand any longer, false advertising
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
31 Aug 2020, 11:27 Good morning Dayalan,
We apologize for the inconvenience caused.
We will log a complaint or you then our senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We apologize for the inconvenience caused.
We will log a complaint or you then our senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply31 Aug 2020, 11:27
Official
Good morning Dayalan,
We apologize for the inconvenience caused.
We will log a complaint or you then our senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We apologize for the inconvenience caused.
We will log a complaint or you then our senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
DN
Dayalan N's updateReviewer Update
15 Sept 2020, 16:23I received a call from a lady by the name of Linda Machaaieie on the 11th of September 2020. She was disrespectful and did not want to hear me out. I then requested to speak to her manager and was told Ugan Kistadu will call me on that very same day but no call received. I received a call from Linda yesterday who now asking me for my proof of purchase of which I have sent and was told I will be called back today and no response. The service and delivery is pathetic and I am going to voice my concerns on other social media platforms due to this disgusting service.
DN
Dayalan N's update15 Sept 2020, 16:23
Reviewer Update
I received a call from a lady by the name of Linda Machaaieie on the 11th of September 2020. She was disrespectful and did not want to hear me out. I then requested to speak to her manager and was told Ugan Kistadu will call me on that very same day but no call received. I received a call from Linda yesterday who now asking me for my proof of purchase of which I have sent and was told I will be called back today and no response. The service and delivery is pathetic and I am going to voice my concerns on other social media platforms due to this disgusting service.
DN
Dayalan N's updateReviewer Update
15 Sept 2020, 16:29The service and delivery is absolutely poor, look when my complaints was lodged. I want a call from the head of samsung today
DN
Dayalan N's update15 Sept 2020, 16:29
Reviewer Update
The service and delivery is absolutely poor, look when my complaints was lodged. I want a call from the head of samsung today