False adverti*****t on Samsung rewards

Really did not expect this from Samsung I have been a loyal Samsung customer for Years On 03/08/2017 i myself and my Wife claimed on Samsung rewards for a 256GB Micro SD card for MTN customers only promotion as i was notified on the samsung rewards app ,on 13 September 2017 I phoned Samsung to hear what is the delay , Their response on email was that The device must have been purchased from 1 Aug -31Aug with mtn , These so called terms and conditions was not on display in the rewards App - it only shows that the courier has been dispatched with my fairly claimed good So after a few emails and after admitting it on a email that it is a system error ,they said there is nothing they can do further and apologise for the system error and inconvenience caused." this is unacceptable as it shows nothing like this on the rewards app I bought 2 of these devices and claimed my 2 micro sd cards on 03-08-2017 Reference for my wife : ********** 028951 Reference for myself : ********** 028897 I have claimed within the time frame and there is no such terms and conditions only that the voucher will expire 31/08/2017 ,I have claimed both micro sd cards on 03/08/2017

the final response I got was ? Unfortunately we are unable to offer any further assistance on this matter.

Kind Regards Rose

I hope one of Samsung's board members sees this and how we as customers are being treated , or goes to the CEO or CTO , or get your terms and conditions in order as you cannot let a customer claim and keep their hopes up and then when we query sorry wham...this is the terms and conditions that was not listed and it was a system error ...oh and sorry nothing you can do further

Samsung is a awesome brand and make very good products I just cant believe this is how we as the customers must be treated