PF
Pieter F
1 reviews | Active since Mar 2009
20 Sept 2020, 12:48
False advertisemebt
I app**** around two weeks ago for the advertised free gift that should come with the Samsung Galaxy Note 20. You apply via Samsung Members and then they supposedly ha e to verify the phone purchase. No feedback from Samsung what'so ever since then. I complained on Samsung members they requested the details and then nothing again. Interesting fact though when I app**** for the Samsung care + program where the customer pays for the service, Samsung suddenly had the ability to verify the purchase in real time. Makes one wonder about Samsung's motives when they advertise free gifts and take their sweet time verifying the purchase.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
21 Sept 2020, 09:17Good day Pieter
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
Samsung South Africa's reply21 Sept 2020, 09:17
Official
Good day Pieter
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
PF
Pieter F's updateReviewer Update
26 Sept 2020, 22:15Today was the 25th and all I can show for this complaint is a robot auto answer as received on the 21st. If your read the complaints on Samsung members one cannot actually probably expect more from this company. They push product with false promises.
PF
Pieter F's update26 Sept 2020, 22:15
Reviewer Update
Today was the 25th and all I can show for this complaint is a robot auto answer as received on the 21st. If your read the complaints on Samsung members one cannot actually probably expect more from this company. They push product with false promises.
PF
Pieter F's updateReviewer Update
02 Oct 2020, 11:18The 02 of October. And all I've heard was silence. I guess the promised gift was just honey to catch the bee. Should have gotten the Huawei at least they come back to their clients.
PF
Pieter F's update02 Oct 2020, 11:18
Reviewer Update
The 02 of October. And all I've heard was silence. I guess the promised gift was just honey to catch the bee. Should have gotten the Huawei at least they come back to their clients.