SS
Sunel S

1 reviews | Active since Jul 2011

24 Nov 2016, 09:04

Fals advertising by Samsung

<p style="color: #555555;">Samsung is advertising buy a Samsung product and get a flight or hotel ticket worth x value.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Nowhere in the terms and conditions states that I need to wait 10 working days to get a voucher ticket whereby I need to then email it to getandbuy to wait another 10 working days to get a voucher number to purchase the flight ticket.</p> <p style="color: #555555;">The only thing in the terms and conditions states that you need to register before 31 December to get ticket and need to Book 4 Weeks in advance. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Only after purchasing the product and only after redeeming the code then only are you notified that you need to wait up to 20 working days in total to get your e-ticket and use it.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I purchased the washing machine due to the promotion they were offering. None of the Samsung consultants advised me on the waiting period as well.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Due to the long waiting period I will not be able to use the flight for the purpose it was purchased for. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I read through t&c few times to make sure there was not such a snag and also asked the Samsung consultant.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">If I was aware of this false advertising I would never have even purchaed the washing machine.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I feel I want to take it back now as I am in my 7 day return period because of Samsung not giving what they say they are.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Nov 2016, 09:15
Official

This is to acknowledge receipt of your query.

Kindly note your query is currently escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team