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Samsung is not helpful, they can't event help one I'm struggling to claim the earphones for the last 3weeks now.. I have send emails, made phone calls, instore... No help at all.. They just say they will call me back or that they will look into it...I bought the phone from mtn cresta and event when I go in store.. They say sorry we can't help you. You need to go into Samsung... Then samsung wants to charge me to help me claim the earphones... Then I go to another mtn store and they say I must go back to mtn where I have purchased the phone, they must help me... And Samsung says that mtn must know how to do it... I'm very very angry and starting to loose it with every person that I talk to has one or other excus, like they don't want to help me... It's like tanx for buying the products you can help yourself we have done the sale... Very disappointing... And we only have until end of March to claim the earphones... And they say that the first 100 customers can get n watch... I was one of the first clients to order the Samsung phone...these days the clients are always wrong and it's like the sales persons are doing you a huge favour to sell a product to you... It's just ridiculous... My name is riaan and contact details are ***...if you event have someone to call me that really wants to help me claim... I have many proof of failure to respones or to get feedback