LK
Louis K

1 reviews | Active since Mar 2015

29 Dec 2017, 10:43

Falls advertising

So on black friday Samsung and mtn had an deal. When you buy and note8 on contract you get an 32" tv with it....

So in order to claim the tv you had to do it via the samsung rewards app... on your new note8.... on the weekend of black Friday...

The funny thing we app**** for the contract that weekend it was only approved on the 4/12... so now Samsung tells me I had to register on the app on the black Friday weekend... So in other words I'm not getting the TV that was advertised... That was a nice trick to make customers buy Phones without giving them the value...

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Jan 2018, 10:50
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA