IG
Iheanyi G
1 reviews | Active since Jul 2021
19 Jul 2021, 17:43
**** Samsung Phone at East Gate mall Samsung Outlet
Dear Sir,
This is to bring to your attention that I bought a phone at East as a present to my daughter and after opening the phone and insert my sim care and tried connecting to my wifii router and it keeps saying network cannot be found. I returned the phone asking them for another phone or they gave me my money back and they said they will deduct 20% from my money. After doing some research I found that the phone was **** and I gave them the phone back and up till now still waiting for my money.
Regards,
I. Godwinns. ***
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Jul 2021, 17:48Good day Iheanyi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply19 Jul 2021, 17:48
Official
Good day Iheanyi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
IG
Iheanyi G's updateReviewer Update
19 Jul 2021, 21:02Thank you will wait to hear from you and I have all the receipt of the all the Samsung Gadgets that I have in my house from TV, washing marching, Refrigerator and all my kids has Samsung phone and I never had problem with Samsung products except this very one which I knew very well that it is **** and they told that that they will deduct 20% from the R3,500 I bought the phone.
IG
Iheanyi G's update19 Jul 2021, 21:02
Reviewer Update
Thank you will wait to hear from you and I have all the receipt of the all the Samsung Gadgets that I have in my house from TV, washing marching, Refrigerator and all my kids has Samsung phone and I never had problem with Samsung products except this very one which I knew very well that it is **** and they told that that they will deduct 20% from the R3,500 I bought the phone.
Samsung South Africa's replyOfficial
20 Jul 2021, 09:02Your query has been escalated, we'll be in contact with you.^NM
Samsung South Africa's reply20 Jul 2021, 09:02
Official
Your query has been escalated, we'll be in contact with you.^NM