JW
Julian W
1 reviews | Active since Sept 2017
01 Mar 2021, 08:14
**** promotions samsung
Now samsung told me my 2 orders were dispatched last week. Today I check on the courier website and call them as I can't believe my eyes, they only managed to send one of my 2 orders I placed?!!!
There are no words for this stupidity and lack of attention to detail and disregard for me as a client and waiting my time and money even more?!
You have no sense of responsibility and lack anything that you need to be a business and it's useless staff who lie about everything!
My two reference numbers are :
***27 FZMFS
***22 ON7NF4
Helpful (0)
Replies (12)0
Replies (12)
Samsung South Africa's replyOfficial
01 Mar 2021, 08:24Good morning Julian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply01 Mar 2021, 08:24
Official
Good morning Julian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
JW
Julian W's updateReviewer Update
01 Mar 2021, 08:30This is unacceptable you don't have anymore time left as you **** to me last week with your responses...
JW
Julian W's update01 Mar 2021, 08:30
Reviewer Update
This is unacceptable you don't have anymore time left as you **** to me last week with your responses...
JW
Julian W's updateReviewer Update
01 Mar 2021, 10:24The same useless customer advisor who told me last week both my orders as listed above has been dispatched!!! What a joke Samsung!!!
You always investigate and can't even get my 2 deliveries right!?!!!!!!
Pathetic indeed!
And
You always investigate and can't even get my 2 deliveries right!?!!!!!!
Pathetic indeed!
And
JW
Julian W's update01 Mar 2021, 10:24
Reviewer Update
The same useless customer advisor who told me last week both my orders as listed above has been dispatched!!! What a joke Samsung!!!
You always investigate and can't even get my 2 deliveries right!?!!!!!!
Pathetic indeed!
And
You always investigate and can't even get my 2 deliveries right!?!!!!!!
Pathetic indeed!
And
JW
Julian W's updateReviewer Update
01 Mar 2021, 10:27Issue been sent to the same useless guy who promised me both my reference numbers as logged were dispatched last week only to find out 1 of my 2 orders I mentioned is being delivered?!?!
Bunch of useless people who have no idea how to do their jobs or what customer service means?!?!
Bunch of **** ***** working there
Bunch of useless people who have no idea how to do their jobs or what customer service means?!?!
Bunch of **** ***** working there
JW
Julian W's update01 Mar 2021, 10:27
Reviewer Update
Issue been sent to the same useless guy who promised me both my reference numbers as logged were dispatched last week only to find out 1 of my 2 orders I mentioned is being delivered?!?!
Bunch of useless people who have no idea how to do their jobs or what customer service means?!?!
Bunch of **** ***** working there
Bunch of useless people who have no idea how to do their jobs or what customer service means?!?!
Bunch of **** ***** working there
JW
Julian W's updateReviewer Update
01 Mar 2021, 10:29The most unproductive members and zero interest to actually help anyone besides themselves!!!!!!
JW
Julian W's update01 Mar 2021, 10:29
Reviewer Update
The most unproductive members and zero interest to actually help anyone besides themselves!!!!!!
JW
Julian W's updateReviewer Update
01 Mar 2021, 10:40You can't even as a business be transparent about anything as you have to hide your lame answers you give to everyone proving that their are serious issues with your wjo
JW
Julian W's update01 Mar 2021, 10:40
Reviewer Update
You can't even as a business be transparent about anything as you have to hide your lame answers you give to everyone proving that their are serious issues with your wjo
JW
Julian W's updateReviewer Update
01 Mar 2021, 10:42Whole structure I believe I should direct all my requests to Matthew Thackra and Justin Hume!
JW
Julian W's update01 Mar 2021, 10:42
Reviewer Update
Whole structure I believe I should direct all my requests to Matthew Thackra and Justin Hume!
JW
Julian W's updateReviewer Update
01 Mar 2021, 13:43So both arrived now wonder why?!
In light of this please see below outstanding reference numbers issued to me for my 2 , 58inch digital televisions that I qualified for and completed in the mtn store with my 2 purchases of the Samsung galaxy ultra S21 gave this through to Lesley on 9 February 2021 and he promised he would get back to me and I have not heard anything??
Reference numbers :
***56 A9ORC
***257 YNTU
Julian White TV license ***
Awaiting your urgent response as to when I can expect delivery???
And please make sure you send both the same time!
In light of this please see below outstanding reference numbers issued to me for my 2 , 58inch digital televisions that I qualified for and completed in the mtn store with my 2 purchases of the Samsung galaxy ultra S21 gave this through to Lesley on 9 February 2021 and he promised he would get back to me and I have not heard anything??
Reference numbers :
***56 A9ORC
***257 YNTU
Julian White TV license ***
Awaiting your urgent response as to when I can expect delivery???
And please make sure you send both the same time!
JW
Julian W's update01 Mar 2021, 13:43
Reviewer Update
So both arrived now wonder why?!
In light of this please see below outstanding reference numbers issued to me for my 2 , 58inch digital televisions that I qualified for and completed in the mtn store with my 2 purchases of the Samsung galaxy ultra S21 gave this through to Lesley on 9 February 2021 and he promised he would get back to me and I have not heard anything??
Reference numbers :
***56 A9ORC
***257 YNTU
Julian White TV license ***
Awaiting your urgent response as to when I can expect delivery???
And please make sure you send both the same time!
In light of this please see below outstanding reference numbers issued to me for my 2 , 58inch digital televisions that I qualified for and completed in the mtn store with my 2 purchases of the Samsung galaxy ultra S21 gave this through to Lesley on 9 February 2021 and he promised he would get back to me and I have not heard anything??
Reference numbers :
***56 A9ORC
***257 YNTU
Julian White TV license ***
Awaiting your urgent response as to when I can expect delivery???
And please make sure you send both the same time!
JW
Julian W's updateReviewer Update
01 Mar 2021, 14:27Awaiting your urgent response?
JW
Julian W's update01 Mar 2021, 14:27
Reviewer Update
Awaiting your urgent response?
JW
Julian W's updateReviewer Update
01 Mar 2021, 19:25Samsung doesn't know how to read the other posts as they have ignored everything I wrote down
JW
Julian W's update01 Mar 2021, 19:25
Reviewer Update
Samsung doesn't know how to read the other posts as they have ignored everything I wrote down
JW
Julian W's updateReviewer Update
02 Mar 2021, 07:26Herewith the only 2 outstanding reference numbers, issued to me via email, for the x2, 58inch digital Samsung televisions, that I qualified for and completed in the MTN store, with my 2 purchases of the Samsung Galaxy Utra S21.
This was discussed and given through to Lesley on 8 February 2021, and he promised he would get back to me and I have not heard anything from him, only the usual lame excuses from Samsung.
See below information for your perusal.
Reference numbers issued via email :
1) ***56 A9ORC
2) ***257 YNTU
Julian White TV license: ***
The service levels are pathetic if I don't get a clear answer including when this will be dispatched from you before lunch today I will direct my request to the Matthew Thackra and Justin Hume!
Awaiting your urgent response.
This was discussed and given through to Lesley on 8 February 2021, and he promised he would get back to me and I have not heard anything from him, only the usual lame excuses from Samsung.
See below information for your perusal.
Reference numbers issued via email :
1) ***56 A9ORC
2) ***257 YNTU
Julian White TV license: ***
The service levels are pathetic if I don't get a clear answer including when this will be dispatched from you before lunch today I will direct my request to the Matthew Thackra and Justin Hume!
Awaiting your urgent response.
JW
Julian W's update02 Mar 2021, 07:26
Reviewer Update
Herewith the only 2 outstanding reference numbers, issued to me via email, for the x2, 58inch digital Samsung televisions, that I qualified for and completed in the MTN store, with my 2 purchases of the Samsung Galaxy Utra S21.
This was discussed and given through to Lesley on 8 February 2021, and he promised he would get back to me and I have not heard anything from him, only the usual lame excuses from Samsung.
See below information for your perusal.
Reference numbers issued via email :
1) ***56 A9ORC
2) ***257 YNTU
Julian White TV license: ***
The service levels are pathetic if I don't get a clear answer including when this will be dispatched from you before lunch today I will direct my request to the Matthew Thackra and Justin Hume!
Awaiting your urgent response.
This was discussed and given through to Lesley on 8 February 2021, and he promised he would get back to me and I have not heard anything from him, only the usual lame excuses from Samsung.
See below information for your perusal.
Reference numbers issued via email :
1) ***56 A9ORC
2) ***257 YNTU
Julian White TV license: ***
The service levels are pathetic if I don't get a clear answer including when this will be dispatched from you before lunch today I will direct my request to the Matthew Thackra and Justin Hume!
Awaiting your urgent response.
JW
Julian W's updateReviewer Update
03 Mar 2021, 08:30Please reply to yesterday's message Samsung?!?!!
JW
Julian W's update03 Mar 2021, 08:30
Reviewer Update
Please reply to yesterday's message Samsung?!?!!