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Andrew D
1 reviews | Active since Jul 2020
06 Nov 2020, 23:49
**** Advertising.
Hi when a bought a phone from a cellphone provider in South Africa(MTN) it was advertised with galaxy earbuds+. After registering on the samsung site it has been almost 8 weeks and i have not heard a word in regards to delivery.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
07 Nov 2020, 07:42Good Day Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's reply07 Nov 2020, 07:42
Official
Good Day Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's replyOfficial
07 Nov 2020, 08:53Good Morning Andrew, thank you for writing to us. Which Galaxy phone did you claim for? So we can follow it up with the person in charge. ^NM
Samsung South Africa's reply07 Nov 2020, 08:53
Official
Good Morning Andrew, thank you for writing to us. Which Galaxy phone did you claim for? So we can follow it up with the person in charge. ^NM
Samsung South Africa's replyOfficial
09 Nov 2020, 11:07Good Morning Andrew, we have requested urgent feedback with the relevant departments and will provide feedback soon.^NM
Samsung South Africa's reply09 Nov 2020, 11:07
Official
Good Morning Andrew, we have requested urgent feedback with the relevant departments and will provide feedback soon.^NM
Samsung South Africa's replyOfficial
10 Nov 2020, 10:06Good Morning Andrew, will you kindly send us a tax invoice that shows IMEI number, Date of purchase and Model number as the one attached is not valid for dispatch.
Please email to tellus @ samsung . com ^NM
Please email to tellus @ samsung . com ^NM
Samsung South Africa's reply10 Nov 2020, 10:06
Official
Good Morning Andrew, will you kindly send us a tax invoice that shows IMEI number, Date of purchase and Model number as the one attached is not valid for dispatch.
Please email to tellus @ samsung . com ^NM
Please email to tellus @ samsung . com ^NM
Samsung South Africa's replyOfficial
11 Nov 2020, 09:14Good Morning Andrew,
Your concerns have been duly noted
We seem not to have received any response from you yet, we subsequently sent you an email, with our conclusion on this matter.
Your concerns have been duly noted
We seem not to have received any response from you yet, we subsequently sent you an email, with our conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
Samsung South Africa's reply11 Nov 2020, 09:14
Official
Good Morning Andrew,
Your concerns have been duly noted
We seem not to have received any response from you yet, we subsequently sent you an email, with our conclusion on this matter.
Your concerns have been duly noted
We seem not to have received any response from you yet, we subsequently sent you an email, with our conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA