Fairtrade Solution

I have a Samsung Note 3 and it has cracked its screen for the second time.<br> <br> First Time,last year,I sent it to Brooklyn Mall in Pretoria and the phone had a small crack inside near where the battery sits.That didn't bother me.The screen was the problem.The screen was changed and the phone was working properly.<br> <br> The screen cracked this time and I sent it to Brooklyn Mall in Pretoria and this time,Brooklyn sent it to Fairtrade Solution. Fairtrade quotes me money for the crack and I tell them they should not worry.No one sends his car for service when it has a scratch on the mag wheel.<br> <br> Fairtrade said \No