FAILURE TO SECURE A HOLIDAY BOOKING/ NO FEEDBACK

My husband and I went to Makro Centurion to buy a washing machine. We found out that they had promotion on their items that was even placed on each Samsung Item that says: buy that item and get a weekend away or flight tickets for free\. You do not stand a chance to win it BUT get it. So we bought a Samsung washing machine and when we got home we followed the procedure on their pamphlet to claim our weekend away prize. On the 10th of December 2015 we sent them a booking form. After a few days we received a call informing us that the 2 dates we selected at our chosen venue were fully booked. I then asked that lady who called me to send me a list of dates I can chose from as there is still a chance that the other dates I will chose might be full as well. I waited for that call and i decided to call back. I have been taken from pillar to post