VV
Valencia V
1 reviews | Active since Mar 2020
25 Feb 2025, 21:31
Failure to keep loyal customers happy
The fight between me and samsung continues again maybe i should leave the brand first it was the racial abuse by one of their staff...fast forward to 2025 i pre-ordered a devices from them, and the promise was a R5000 voucher and now its even at a R1000 and they saying i cant get because they think i ddnt watch the unpacked...my device was even delivered without the watch i ordered.....clearly i need to move away from this brand my support has reached its limit.....can i please have my voucher and my smart watch please
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Samsung South Africa's replyOfficial
25 Feb 2025, 21:32Good day Valencia
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply25 Feb 2025, 21:32
Official
Good day Valencia
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM