DD
David D
1 reviews | Active since Mar 2020
20 Dec 2021, 12:42
Failure to honour promotional offer on TV purchase
Samsung have not honoured a promotion on the purchase of a TV which comp**** with all the rules associated. They supp**** incorrect whatapp details for applying and once that was resolved and the system accepted the voucher application there has been no response since to either my email or call centre queries.
Samsung is in defiance of the Consumer protection Act in terms of promotional advertising and has displayed shocking after sales service
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Samsung South Africa's replyOfficial
20 Dec 2021, 12:45Good day David ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Dec 2021, 12:45
Official
Good day David ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM