1 reviews | Active since Sept 2012
Failure to deliver advertised promo
I purchased a Samsung S7 Tablet on a Vodacom promo back in March, which was advertised to include free buds. Vodacom neglected to mention that you'd have to claim the buds through the Samsung App and that it would not be delivered with the tablet, but after a lot of back and forth, I managed to figure out where to submit my claim. I sent through my proof of purchase on the 13th of April, and have followed up 8 times via email and countless times via call. Each time I am met with assurances that I will receive my buds shortly - it is now 3-months later, and I still do not have my buds. This is false advertising from Vodacom and failure to fulfill the promo by SAMSUNG. I have sent through all the necessary documents several times, but as soon as I do, I get no feedback or follow ups. I am beyond frustrated by the lack of service from SAMSUNG and only wish to receive the buds that were advertised as part of this promo.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
I was in contact with Lesly following this review who assured me on the 09-July that my buds would be dispatched soon. I have followed up twice since then, and still have not received further communication or delivery of my promo. (***)
I am exhausted and frustrated by the lack of communication and service. This experience has been disheartening and exceptionally disappointing.
I was in contact with Lesly following this review who assured me on the 09-July that my buds would be dispatched soon. I have followed up twice since then, and still have not received further communication or delivery of my promo. (***)
I am exhausted and frustrated by the lack of communication and service. This experience has been disheartening and exceptionally disappointing.
It has been months of waiting for you to take accountability - your lack of action is shocking! I cannot fathom how you are so okay with the lack of service delivery. Do better! I still have not received the buds as part of the promotion despite your false assurances and countless apologies.
It has been months of waiting for you to take accountability - your lack of action is shocking! I cannot fathom how you are so okay with the lack of service delivery. Do better! I still have not received the buds as part of the promotion despite your false assurances and countless apologies.