1 reviews | Active since Mar 2009
Failing to respond to complaint regarding policy
I am reposting this complaint because Samsung have falsely claimed it is a repeat of a previous complaint. This is not the case. This complaint relates specifically to Samsung having warranty policies they fail to communicate to the customer, prejudicing the customer and their rights.<br> <br> Samsung claim that if they had been contacted sooner they could have arranged for this TV to be repaired, but they don't communicate this to customers at the time of purchasing. They only tell you later, when refusing to fix a common problem with their product. I am happy to resolve this directly with Samsung, if they are willing to come to a reasonable arrangement, but if they persist in having my complaint deleted, then they I must take this further to protect other customers, as it is not acceptable to fail to disclose this to customers upfront. Obviously I would have contacted them immediately if they had made this information available when I bought the product. And I'm sure many other customers get caught out the same way.<br> <br> Samsung, you have my e-mail address.
Good day Ian
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Ian
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Unfortunately Samsung has refused to address the core of this complaint, which is that they do not properly inform their customers of their warranty policy at the time that customers buy their products. Samsung would rather pretend that this complaint is specific to the product incident I experienced rather than a general problem that undoubtedly many of their customers have experienced. The lack of upfront disclosure of their actual warranty policy and their refusal to take steps to rectify this deficiency is more than enough reason to avoid them.
Unfortunately Samsung has refused to address the core of this complaint, which is that they do not properly inform their customers of their warranty policy at the time that customers buy their products. Samsung would rather pretend that this complaint is specific to the product incident I experienced rather than a general problem that undoubtedly many of their customers have experienced. The lack of upfront disclosure of their actual warranty policy and their refusal to take steps to rectify this deficiency is more than enough reason to avoid them.