1 reviews | Active since Jan 2017
Failing to register for Samsung buy and get promotion
<p>I bought a SAMSUNG fridge at Makro Silverlakes, Pretoria on 3 December 2016. On 5 December I registerd for the the BUYandGET promotion. I recieved an email message from Samsung confirming the recieved of my registration, was given the reference D53ZD6 and was informed that they would contact me within 10 days. Not hearing from Samsung I submitted an email after two weeks enquiring about the statusof my application. I recieved a sms from Samsung requesting clean images of the documentaion which I immediatly forwarded to them using the same email. I again forwarded clear images to Samsung and recieved an email from them requesting clearer images. I then phoned them and was informed that I should submit an image of the serial number taken from inside the fridge. This I did and there is where my problem started, because I have been sending copies of the relevent documentation to Samsung numoures occations using the same email address and on my enquiry be informed that they did not recieve ANY of my emails. I do not believe them!!!!!!!! </p> <p> </p> <p>I am been taken for a ride by SAMSUNG and their SO CALLED PROMOTION. Please do NOT believe Samsung on any of their promises. </p> <p> </p> <p> </p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
