IR
Ismail R
1 reviews | Active since Mar 2009
12 Apr 2023, 11:39
Failed Trade In No Response
I purchased an S23 Ultra with the intention to trade in my old phone as part of the Samsung promotion.
On trying to trade in my old phone via the Regener8 website, it gives me an error.
I've logged the issue with Regener8 on the 29th of March 2023 but they have not received a response till today the 12th of April 2023.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
12 Apr 2023, 11:40Good day, Ismail,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply12 Apr 2023, 11:40
Official
Good day, Ismail,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP