Failed to resolve technical problem
<p> I have a samsung J5. I have called samsung more than 5 times with regards to the technical assistance but none of the consultants are able to assist me. all they do is waste time checking unhelpful things and wasting my airtime. In the end they all say they are unable to help. The other consultant said he will escalate the matter but I never received any call afterwards. The only problem is setting MP3 as a ringtone.</p>
Good day Nthabiseng,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your VOC reference number: ***
Kind Regards
Samsung SA
Good day Nthabiseng,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your VOC reference number: ***
Kind Regards
Samsung SA
Voice of customer failed to resolve this matter too. A simple query of setting up a song as a ringtone. The lady who called me said i must drive 500km to the nearest Samsung repair center so that they can set it up for me? I must spend R2000.00 petrol and compromise my safety on the road just for a ringtone? What a stupid resolution. Samsung people are *********** and don't care about customers. I regret buying this samsung phone. No technical support
Voice of customer failed to resolve this matter too. A simple query of setting up a song as a ringtone. The lady who called me said i must drive 500km to the nearest Samsung repair center so that they can set it up for me? I must spend R2000.00 petrol and compromise my safety on the road just for a ringtone? What a stupid resolution. Samsung people are *********** and don't care about customers. I regret buying this samsung phone. No technical support