Failed support system

I have been a samsung fan for most my life, I recently wanted to spoil myself with a new phone, I was using the Redmi phone brand for the past 4 years and decided to get the new Samsung S23 Ultra as a gift to myself, the package was very much eye candy because if you add the watch 5 pro you get buds for free worth 3k I think, so yeah sounded like an amazing bargain to me. Purchased my device plus the watch, it has now been almost 2 months with endless and tirelessly sending emails to so many email addresses I could possibly find for Samsung customer support with absolutely NO LUCK, when I try and phone the 4 numbers that was given to me through their operators I just don't get through. I'm really unhappy with Samsung and their support system, well there isn't even one to complain about. Pathetic, get your business in order!!!