1 reviews | Active since Dec 2024
Failed delivery
Disappointed at how my online order was handled. Very pathetic to specify delivery dates that you cannot meet.
Ordered S24 on 29 November 2024 and the confirmation mail indicated expected delivery date as 3 Dec 2024. No delivery happened on the date, and the updated status indicated 4 Dec 2024 but still no delivery. Then I had a chat with Steven via online chat and he tells me about 7 days turn around policy, which is fine but why the communication didn't just say expect the order after 7 days? Even worse im get an sms confirming delivery then later another still talking about the courier receiving the package.
This is my last time interacting with this business, very unfortunate. Hope my order cancellation requested won't be met with such run arounds.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM