Factory fault with Samsung A53

I bought a Samsung A53 in January 2023, which came with a 24-month warranty. In March 2024, the phone stopped working and wouldn’t switch on. I took it back to Incredible Connection at East Rand Mall, where I originally purchased it. They booked it in for repairs and informed me it would take 30 days, excluding weekends.

When I got the phone back after 30 days, it had been reset to factory settings. I asked the store what the issue was, but they didn’t disclose any details. Now, in July 2025, the phone has stopped working again with the same issue it won’t switch on. The diagnosis is a systems problem with the phone. How can Samsung allow stores to sell faulty phones like this?