factory fault Samsung Z3fold

Samsung selling factory fault devices to the community. I took out a contract with telkom and got the Galaxy z3 fold phone. the device cracked in the seam after two months and was fixed July of 2022, now this device never fell or had any water damage yet again the same thing happened. I have always only used Samsung and must say this is upsetting as this device is not cheap but ive been to samsung store in Tyger valley within the very 1st 6 months of having it. when i called the center on Friday i was put through to the technical department held on for more than 3min where no one answered. I am currently in hospital after two major surgeries and depend on this device for banking etc. no one bothers to call the customer back. This device should never have been on the market as it is a faulty device as it continue to have the same issue, then you find the technicians trying to make it look like its your negligence. Samsung must give me a other phone as this one has been at their repair shop one too many times.