Facebook messenger & WhatsApp developers not supporting Tizen store

<p>To whom it may concern,</p> <p>I am not satisfied with your written response & the closing of ref: ********** 718!<br />I am well aware that the phone needs to be sent to the repair centre. The issue is that in the interim I will require a replacement phone as I am required to be available 24/7 for my clients. I have had this discussion with Sean (senior consultant) & Tule (Team Leader). I also discussed the fact that due to your issues with the Facebook messenger & WhatsApp developers not supporting Tizen store anymore & Samsung not even bothering to inform their customers I lost 600MB of data trying to retrieve Facebook messenger. I expect to be reimbursed for this!<br />I am also of the opinion that Samsung are playing a delaying game with me. I originally logged this complaint with Samsung around the 11th May 2017 (Ref: ********** 083 - consultants name: Evon). Why Samsung decided to open another reference number ( ********** 718), is mind boggling to me & in my opinion smacks of delaying tactics!<br />Samsung is clearly at fault and needs to rectify this immediately. </p> <p> </p>