RO
Riehette O
1 reviews | Active since Jan 2021
18 Jan 2021, 16:52
0
I upgraded on my cell phone contract the 2nd January 2020 which came with a samsung 32 hd tv...
I have mailed them and sent all documents in question numerous times. When I phoned again on the 18th January 2020 the guy told me that my claim was rejected because of incorrect documentation. When I asked him which document he told me that I sent a screenshot of my tv licence which I didnt. I have sent my whole tv licence document.
As up to now nobody came back to me after I mailed them again.
Very poor service from samsung
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Samsung South Africa's replyOfficial
18 Jan 2021, 17:05Good Day Riehette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply18 Jan 2021, 17:05
Official
Good Day Riehette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM