Extremly horrible customer service

It's been TWO months since I handed my phone to your V&A waterfront cape town repair center for a seemingly trivial issue and in that time I have had to endure nothing but frustration, unprofessionalism and resentment regarding getting this phone fixed.

Within the past month, my phone has been LOST and untrackable within your service departments in TWO separate occasions of which your consultants/agents (MANY of which I have spoken to) have failed miserably to either help me or kept forwarding the responsibility to other agents.

When the phone was eventually located, I had to reject the quote because the repair costs where extremely exorbitant, after which I was offered back my phone in a MUCH WORSE CONDITION that when I handed it in. It looks like it was driven over by a steam roller!

I refused (and still do) to accept the phone in this condition, lodged a formal complaint with your area manager who promised to fix this nightmare situation and has been struggling ever since to get hold of anyone in charge. The workshop manager in century city seems to have switched off his phone and doesn't read emails and instead of helping her fix this, her superiors have been non responsive and apparently now on leave until "sometime next week" (last email received Sat, 14th of oct). So far, nothing has come forth of her "investigation" but empty promises and NO tangible feedback.

Riddle me this Samsung, HOW LONG DOES IT TAKE TO INVESTIGATE A CLEAR CUT CASE OF SHODDY WORKMANSHIP AND UNACCEPTABLE LEVELS OF SERVICE DELIVERY ??

I am extremely fed up of incompetency, bad customer service and on existent complaint management and can only advise the rest of the world, to please stay away from their repair center and do never expect any sort of good customer service from them. If you have a Samsung phone, pray that it will never break or bring it for repair to someone else than them.