1 reviews | Active since Apr 2021
Extremely upset, frustrated and disappointed
I reported this to hellopeter on the 11 March, and with an almost immediate reply from Samsung Global, unfortunately that was where everything stopped 😡 I have also been trying to get a quote from Samsung. The only reply that I have received from Annah is.... (I was awaiting an ESG before sending the quote. I will send it before getting the ESG) What I don’t understand is if Samsung can state in the there report ... And seeing that Samsung will not honor my warranty for a TV that is 2 and a half months old. I desperately seeking help my report read.... THE UNIT WAS INSPECTED BY TECHNICAL PERSONNEL – and the TV is repairable, just not under the warranty.... So what can take so long to just receive a quote 🥺
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK