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CANDICE R
1 reviews | Active since Dec 2024
15 Jan 2025, 14:18
Extremely upset and disappointed with samsung
I have written about this already, samsung has still not gotten hold of me or sent me my ear pods and watch for the A35 that I purchased on the 1st December 2024. I have sent the information twice to them so I can get the ear pods and watch. How can someone have a phone and no ear phones? I will be sending my phone back if I don't get my gifts that is due to me. I will never go with samsung again. I will not pay for a phone that does not have ear phones!! Can someone please help me get my ear pods and watch, I'm tired of this.
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Replies (2)
Samsung South Africa's replyOfficial
15 Jan 2025, 14:20Good day Candice
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply15 Jan 2025, 14:20
Official
Good day Candice
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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CANDICE R's updateReviewer Update
15 Jan 2025, 14:26This was sent to me last time, and still nobody has contacted me. I think this is just an automation reply to all upset customers. Samsung could not be bothered about their customers.
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CANDICE R's update15 Jan 2025, 14:26
Reviewer Update
This was sent to me last time, and still nobody has contacted me. I think this is just an automation reply to all upset customers. Samsung could not be bothered about their customers.