SB
Schalk B
1 reviews | Active since Aug 2011
08 Jul 2015, 13:46
Extremely slow repairs - Episode 3
The camera on my Galaxy S6 Edge broke almost immediately after I got it. I took it in for repairs, and I waited and waited, but no joy. I wrote HelloPeter, got an instant PR response from Samsung, but no joy. I waited and waited again, and then wrote HelloPeter again. After the instant PR response, I was eventually contacted by Siyabonga, who promised to personally chase this. No joy. I waited and waited and waited - no joy. Today I phone myself to follow up on progress as I'm getting no feedback, and guess what: they received the camera part, but they are waiting for the \back glass". I asked them why"
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
08 Jul 2015, 17:05Hello Schalk.Burger,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Samsung South Africa's reply08 Jul 2015, 17:05
Official
Hello Schalk.Burger,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA