SB
Schalk B
1 reviews | Active since Aug 2011
30 Jun 2015, 09:46
Extremely slow repairs - Episode 2
The camera on my brand new Galaxy S6 Edge broke and I handed in the phone to the Constantia Park Smart Care centre. No feedback, no repair, and only \still awaiting assessment"when I queried progress. Escalated on HelloPeter. Took days for someone to get back to me. Same response: \""still awaiting assessment\"". I escalated again in writing to Siyabonga"
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Samsung South Africa's replyOfficial
30 Jun 2015, 14:08Hello Schalk.Burger,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply30 Jun 2015, 14:08
Official
Hello Schalk.Burger,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA