Extremely Slow and Unhelpful

So my phone went in for a water repair under ADH which Samsung refused to give for free due to some fine print I was only recently shown after the damage occurred. That aside my phone went in 9 days ago. They sent me a quote to repair some parts and said the rest would be covered by ADH. I refused the quote and told them to do the free repairs and return the phone to me. After phoning every second day and emailing everyday they have still not even started my repair. Each time I phone they tell me they are waiting for me to respond to the quote. I have mailed it to 2 different people and spoken to about 5 people over the phone. Each claims that they have changed to status on my claim so that is will be done. I was told it would be done Wednesday, then Friday, then Saturday then today by different people. Seriously irate with this company!<br> Do not buy Samsung products people! Their South African branch is useless, ***********, rude and above all else uneducated. You will phone in and be put through to people who barely speak English and honestly cannot do their jobs! I am truly shocked how a whole country's branch of such a large company can be this bad!