Extremely poor service when looking to repair my phone

<p>I took my phone in yesterday morning(5/12/2016). Today someone phoned my wife to say that they had a quote for me. Already I am annoyed because my phone is still under warranty.</p> <p>So i phoned back to get an answer on what the situation is. The repair centre phones don't work.</p> <p>Sandton branch where I dropped my phone off were of zero help in getting into contact with the repair centre, all they could do was give me a telephone number, This telephone number JUST RINGS FOR MOST OF THE DAY. Sandton Branch basically refused to assist me further with getting into contact with someone in the repair department. I explained that surely they can get into contact with someone and the response was, " We are a different department".</p> <p>Brilliant client service response!!! </p> <p> </p> <p><br />After phoning more than 7 times, I finally got through to someone in the repair centre called Lunka, who seemed unequipped to assist me find my phone and tell me what the issue is. She proceeded to put the phone down on me twice. I find it amazing that it takes me over an hour to speak to someone and when i do they are completely unable to assist.</p> <p>As of right now I still don't know what is wrong with my phone and why I am being asked to pay for the repairs. I spoke to someone called Jack who i believe is a manager, he has stated that he will find out and phone me back. Its now been another 30 mins with no response. </p> <p> </p> <p><br />How can one of the biggest companies in the world have such a poor phone system and such **** service. </p>