CW
Chase W
1 reviews | Active since Mar 2023
02 Mar 2023, 19:12
Extremely poor service from Samsung
Absolute nightmare dealing with Samsung customer care when trying to get my phone repaired under warranty. Repair centre has had my phone since November 26/2022 and still not sorted out. The repair centre hasn't even worked on the phone yet as Samsung told them it is picking the phone up as a gray import. I emailed the proof of purchase from Vodacom to show it is legit. I have been dealing with Samsung themselves since January 9th 2023 and cannot get the matter resolved as they just won't come back to me with any information.
I am appealed at the level of customer care from Samsung and will no longer even contemplate buying a Samsung product again as the customer care is non existent.
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Replies (2)
Samsung South Africa's replyOfficial
02 Mar 2023, 19:13Good evening Chase,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply02 Mar 2023, 19:13
Official
Good evening Chase,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CW
Chase W's updateReviewer Update
02 Mar 2023, 19:17I have been in contact with your excalations department. That is all fruitless. Over 3 months without a phone. Just getting delayed from day to day. I leave the country on the 14th of March as I'll be immigrating. I have told them that and their response is I'll receive feedback before I go. I try and tell them that I need my phone before I leave not their feedback. But just get generic apologies everytime.
CW
Chase W's update02 Mar 2023, 19:17
Reviewer Update
I have been in contact with your excalations department. That is all fruitless. Over 3 months without a phone. Just getting delayed from day to day. I leave the country on the 14th of March as I'll be immigrating. I have told them that and their response is I'll receive feedback before I go. I try and tell them that I need my phone before I leave not their feedback. But just get generic apologies everytime.