TM
Tryphinah M

1 reviews | Active since Jul 2021

28 Jul 2021, 12:51

Extremely poor service delivery

Guys please please don't buy anything from Samsung or or else you will regret it,i bought Samsung j4 on the 25march 2020 i have been having issues ever since i bought it so i told them i no longer want that phone either they refund or give me new 1,the lady Kgolofelo told me they have replace with the new 1 and its on the way,since i have been waiting for the phone not reaching me i decided to call she told me it has been couriered is been 2months waiting now nothing when i call they keep dropping my phones then i went to hello peter page to write my review only to find out that i have been blocked to write my review so i then created new email so that i can be able to review.please guys don't buy unless you want to flash your money in a toilet.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply28 Jul 2021, 12:53
Official
Good day Promise, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM 
Samsung South Africa
Samsung South Africa's reply28 Jul 2021, 14:58
Official
Thank you for posting your comment 

Your concerns have been duly noted 
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 

Thank you for your patience and understanding. 
 
Kind Regards, 
SamsungZA 
NM