Extremely poor service.

Both me and my wife recently upgraded our cellphone contacts, both of us got the Samsung A32. 2 days after the upgrade both of us are experiencing that the touch screen is malfunctioning at times. I contacted Samsung explaining that our new phone's are not working properly, to get told that its probably a software issue and that we have to go to a service center for them to try and fix. Both of us use our phone's for work purposes so we cannot be without a phone. After saying this to the technical support person i get told that that is unfortunate but there's nothing to be done about that. Being a brad new phone and that is the answer and solution for Samsung's side is shocking! We are really extremely regretting upgrading to Samsung!!!!