Extremely poor customer service. Waiting 4 weeks for promises and still nothing!!!!!!!

I've been waiting for weeks for my S21+ gifts. I have also been waiting 4 weeks for someone in the "Management department" to get back to me regarding a refund/collection of a missordered Item. I kept being promised that its going to happen. Someones coming to collect. Someones going to call me. 4 Weeks later and nothing. I phone every single week.

I think Samsung HQ overseas needs to look into the way the South African department is being run. I understand Covid 19 restrictions. But The least you can do is keep up on your promises!