EXTREMELY POOR Customer Service - 4 and a half months so far.......

This is a reply to a "faceless" email I received from SAMSUNG.

Good day to whoever is receiving this post With all due respect my problem has been “escalated” NUMEROUS times.

The only answers I get to all my emails is that I will receive “feedback once it is available”...........I have had to ask for feedback time and time again, so even the promise of "feedback" is extremely hollow.

The problem is still not resolved -- over 4 and a half months later. How much longer am I expected to wait???

I have been dealing with either: faceless email senders who pass the buck from pillar to post, call center operators ( who are clueless on how to address the issue so they tell me lies) and one phone call from a purported “senior” person, that has resulted in 2 “escalations” and another 2 weeks of lost time.

I am now firmly of the opinion that SAMSUNG wants to frustrate me into just going away by just accepting the incorrect hardware – an item that I have noted numerous times, was not the initial promotion offer and does not suite my needs…!!

The solution is SIMPLE : All that has to happen is that the courier needs to be given the correct tablet (SM-X406), deliver to my address, and then collect the incorrect tablet (SM-X400) at the same time.

I am extremely disappointed in the so-called customer service from SAMSUNG