DJ
Dean J
1 reviews | Active since Feb 2014
15 Nov 2024, 12:47
Extremely Poor Customer Service
I recently got a Samsung Galaxy Tab S10 Ultra, with this i was able to claim the additional gifts of the Keyboard and Power Brick. I received an email to confirm that my claim was successful for the gifts. I followed up this week via email to enquire about delivery etc and received no response, I then sent numerous emails to which I still have not had a response. When you call the number provided you stay online for a lengthy duration and no agent answers the call to assist you. Extremely poor customer service and making me regret supporting Samsung if this is how people are treated
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Samsung South Africa's replyOfficial
15 Nov 2024, 12:49Good day Dean ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply15 Nov 2024, 12:49
Official
Good day Dean ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM